General

From topping up to reserved amounts. All you need to know about your cinvio wallet.

For which services can I use my cinvio wallet to pay?
Every day we strive to onboard more service providers and make sure you get the most out of your digital wallet. Our ultimate aim is to create a one-wallet-...
Fri, 25 Jun, 2021 at 2:40 PM
What is a "proof of transfer"?
If you have successfully topped up your cinvio wallet you will have also received an email from us with a "proof of transfer". This is a document ...
Mon, 24 Jan, 2022 at 5:22 PM
I have a proof of transfer. Now what?
You have received a proof of transfer because you have topped up your wallet. All you need to do is book it against your balance sheet.  At the end of t...
Mon, 24 Jan, 2022 at 5:20 PM
Where can I find the details of my invoices?
The details of your invoice correspond to the transactions on your cinvio account. Log in to cinvio and click on “Transactions”. Filter the list to view the...
Tue, 9 Jul, 2024 at 11:46 AM
I have topped up my cinvio balance and have received an invoice. What should I do with it?
All you need to do with the invoice you receive for topping up your cinvio balance - in legal terms, purchasing multipurpose vouchers, is book it against yo...
Thu, 5 May, 2022 at 9:56 AM
Why am I receiving an invoice from the service provider at the end of the month?
You have received an invoice because you have requested services from the provider, and they have been carried out successfully. The provider settles the pa...
Thu, 5 May, 2022 at 9:56 AM
What should I do with the monthly invoice I receive from the service provider?
At the end of each month, you receive an invoice per service provider for the corresponding services delivered. The amounts have already been paid for via ...
Thu, 5 May, 2022 at 9:56 AM
Where can I find the details of the invoice I've received from the service provider?
The details of your invoice correspond to the transaction on your cinvio account. Log in to cinvio and click on "Transactions". Filter the list to...
Thu, 5 May, 2022 at 9:56 AM
How should I process cinvio vouchers in the VAT declaration?
cinvio vouchers MUST NOT be included in the VAT return as they are defined as multi-purpose vouchers, which means that you can use them for different servic...
Thu, 5 May, 2022 at 9:56 AM
What is a multipurpose voucher (MPV)?
An MPV is a voucher representing an amount of money that has not yet been assigned to any product or service. It is a financial concept only applicable in t...
Thu, 5 May, 2022 at 9:56 AM